{"id":44910,"date":"2026-01-16T14:49:25","date_gmt":"2026-01-16T13:49:25","guid":{"rendered":"https:\/\/ciaoamicomio.it\/faq-2\/"},"modified":"2026-07-08T10:07:01","modified_gmt":"2026-07-08T09:07:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/ciaoamicomio.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich animals can I remember with an urn?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our urns are suitable for any companion animal, including dogs, cats and small animals such as rabbits or rodents; there are also solutions for larger animals, such as horses. Check the size and capacity of the chosen urn directly on the product page.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I customise a product?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, many items offer customisation options, such as name, date, photo or engravings. Details are available on the product page.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre the products handmade?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Some items, such as wooden urns or caskets, are handcrafted and made in Italy.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you also ship abroad?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, throughout Europe by express courier. Any customs duties are borne by the client.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan the urn be shipped directly to the cremation centre?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, we can have the urn delivered directly to the cremation centre, so the facility can take care of the rest.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I return an urn if I am not satisfied?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Returns are possible according to our returns policy: in general, customised products cannot be returned, unless there are clear defects.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if the product arrives damaged?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Contact our customer support immediately with a photo of the damage: we will provide you with instructions for a refund or replacement.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Which animals can I remember with an urn? Our urns are suitable for any companion animal, including dogs, cats and small animals such as rabbits or rodents; there are also…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-44910","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ - Ciao Amico Mio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ciaoamicomio.it\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Ciao Amico Mio\" \/>\n<meta property=\"og:description\" content=\"Which animals can I remember with an urn? 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